What role does IT operations control play in ITIL?

IT Operations Control is a central monitoring and control function carrying out operations tasks: Console management – monitoring the IT infrastructure through various IT control tools and/or real-time reporting engines. Operations is usually organized to work in shifts, so it can perform assigned after-hours tasks.

Click to read in-depth answer. Regarding this, what role does IT operations control play?

ITIL IT Operations Control Objective: As defined by ITIL v3, The primary objective of IT Operations Control function is to monitor and control the IT services and their core infrastructure. This ITIL function executes day-to-day tasks supporting the operation of infrastructure components and applications.

Also, what is the purpose of service operation in ITIL? Objective: The objective of ITIL Service Operation is to make sure that IT services are delivered effectively and efficiently. The Service Operation lifecycle stage includes the fulfilling of user requests, resolving service failures, fixing problems, as well as carrying out routine operational tasks.

Then, what is the role of IT operations?

IT operations is responsible for defining the way an organization manages software and hardware. The department also provides other IT support, such as network administration, device management, mobile contracting and help desks of all kinds.

What is monitoring in ITIL?

The ITIL Lifecycle ITIL's definition of monitoring is the 'activity of observing a situation to detect changes that happen over time'. Depending on the size and capability of your IT organization, monitoring may be as simple as using a tool to ping servers looking for outages.